We require all clients to self-schedule on our scheduling app/website. You are solely responsible for scheduling your sessions and attending them. Failure to schedule on our scheduling app/website each week will result in loss of appointments/classes with no make-up.
Missed appointments/classes can only be made up within the following week. If you missed more than 4 sessions and need extended time, valid documentation is required.
Eligible missed sessions include sick days, family emergencies, death in the family and scheduled vacations (Vacations must be communicated via email 1 week prior).
As a client, if you cannot make an appointment/class you must cancel within (1) hour prior on our website/scheduling app. Failure to do so will result in a loss of your training appointment/class with no make-up.Regardless of the scenario, we ask that you communicate to us what is going on because we are only here to help you reach your goals, not complicate them.
Physical and Virtual clients are responsible for arriving on-time to their training appointments/classes. Trainers are obligated to wait only 15 minutes (10 minutes for 30-minute appointments/classes). After 15 minutes (10 minutes for 30-minute appointments/classes), the trainer is not required to lead the remaining time of the appointments/classes and it could be lost at the trainers discretion. The trainer has the sole authority to deny your session if you are running late and don't communicate it.
All Personal Training Sessions, Classes and Programs must be prepaid. Payment must be made with a credit card. ALL CLIENTS MUST HAVE A CARD ON FILE TO TRAIN. All memberships must be paid in full at the time of cancellations or the remaining balance will be deducted from your card.
Classes/Sessions/Appointments/Events are NON-REFUNDABLE AND NON-TRANSFERABLE. THEY EXPIRE THIRTY (30) DAYS AFTER PURCHASE DATE. Service may only be used while Coach Keem Fitness membership status is current and valid. All sessions can automatically expire without a refund when the membership terminates for any reason. Sessions and packages expire at the end of the period in which they were purchased without refund.
If you wish to end your membership please submit your cancellation to us by canceling through email
(myaccount@coachkeem.com) 30 Days before your payment date. Failure to cancel will result in your
membership being renewed or charged 50% of payment at discretion of business.
Cancellation policy applies to all products/memberships/packages/classes/events. Your membership cannot be canceled by word of mouth, over the phone or through text message, as the
information could be misplaced or misunderstood. Official cancellation is the day we receive the cancellation in our email (myaccount@coachkeem.com). Failure to cancel will result in your recurring billing to your credit/debit card to continue without refund.
Coach Keem F&P Training can cancel/reschedule any session in an event of emergency or personal
necessity while refunding session at discretion of business.